Educational and technical support
What is educational and technical support?
A right to distance learning
In accordance with the applicable provisions of the Labor Code, any training organization that offers distance learning courses must provide personalized educational and technical support. Since LégiSchool offers courses that are 100% e-learning, as well as distance learning and hybrid formats, you, as a learner, are entitled to receive such support!
Indeed, 100% e-learning, distance learning, or hybrid learning offers many advantages in terms of flexibility and freedom. However, unlike in-person training, which allows for direct human interaction between the learner and the instructor, this type of instruction can be confusing if the learner is left to fend for themselves without any guidance, support, or explanation.
Answers to your questions
Learners may encounter educational challenges, such as needing clarification on a specific point in the course material, the meaning of a question asked in a quiz, the grading of the quiz, the course curriculum, assessment procedures, learning methods to use, career opportunities related to the course, and so on.
Similarly, technical issues may arise, such as difficulties accessing the e-learning platform, completing an assessment or a quiz, and so on.
Fortunately, in accordance with its Terms of Service, LégiSchool is contractually obligated to provide you with technical and educational support!
LégiSchool's Commitment
In accordance with its contractual obligations, LégiSchool is committed to providing comprehensive support—both educational and technical—for all its 100% e-learning, distance learning, and hybrid courses. LégiSchool’s educational advisor can be reached:
by email 7 days a week, or
by phone during LégiSchool’s business hours (contact information below).
We will respond as quickly as possible, via email or phone, to any educational and/or technical issues you may have, including any questions regarding the educational content of the courses or any technical difficulties related to the operation of the e-learning platform.
You can contact LégiSchool’s educational advisor via the online form or at the following address:
Educational Advisor at LégiSchool
LegiSchool
67 Rue Saint-Jacques, 75005 Paris
Phone: 01 43 26 58 10
Email: pedagogie[at]legischool.fr
Our contractual warranties
A qualified educational advisor who can be reached by phone or email to answer any educational or technical questions you may have
We'll answer all your questions as soon as possible!
Direct contact with the qualified professional who developed the training program's content
Educational support
Role of Academic Support
Do you have questions about implementing your training program—whether it’s 100% e-learning, distance learning, or hybrid? Do you have questions about the training curriculum, how the program is structured, or the assessment methods? Are there parts of an online lesson you don’t understand, and would you like clarification from the instructor who developed it? Do you have questions about the meaning of a question asked in a quiz or how it is graded? Do you need guidance on study methods to make faster progress? LégiSchool provides educational support throughout your training!
Educational materials and the student welcome booklet
To help you save time, LégiSchool provides you with comprehensive and detailed educational materials: training curriculum, learning objectives, course outlines, handouts, and more. We encourage you to review these materials. LégiSchool also provides a student welcome booklet, which we encourage you to review.
However, of course, this existing documentation does not prevent you from contacting our educational advisor by phone or email to ask any specific questions you may have. We welcome any questions!
Technical support
Role of technical assistance
Are you having trouble logging in to the e-learning platform? Not sure how to navigate the platform? Can’t submit a quiz? Fortunately, LégiSchool also offers technical support!
User Guide for the E-Learning Platform
To help you get started with our e-learning platform, we have prepared a user guide. We encourage you to review this document! The guide addresses most common questions and technical issues in advance, saving you time.
However, this does not prevent you, of course, from contacting LégiSchool’s academic advisor by phone or email with any technical questions regarding an online course! We welcome any questions!